In the southwestern part of Ethiopia, you'll find the vibrant and diverse coffee region of Guji. Coffee from Guji is known for its rich flavors, which can range from bright and citrusy to sweet and chocolaty. The region's high altitudes and volcanic soils contribute to the coffee's exceptional quality and distinct taste. Guji coffee often exhibits a juicy acidity, medium body, and a delightful mix of fruit and floral notes.
Altitudes: 1400 to 2200 meters above sea level
- Texture: Smooth and velvety with a medium body, offering a delightful mix of fruit and floral notes.
Guji
At Zoma Coffee Roaster, we are dedicated to ensuring that every customer is fully satisfied with the quality and taste of the coffee they purchase from us. We understand the importance of your coffee experience and have established a refund policy that offers peace of mind and support throughout your journey with us.
Refund Eligibility:
- Unopened Products:
We accept refund requests for any unopened and unused coffee products within 30 days of purchase. To be eligible for a refund, the product must be in its original packaging and condition.
- Quality Concerns:
Your satisfaction with our coffee is our top priority. If you are not satisfied with the quality of our coffee, please contact us within 15 days of receiving your order. To help us understand the issue, we kindly ask for a brief explanation and, if possible, photos of the product.
- Incorrect Orders:
In the event that you receive a product different from what you ordered, please inform us within 7 days of receipt. We will promptly arrange for the correct product to be sent to you at no additional cost, or we will offer a refund if preferred.
Process for Requesting a Refund:
To request a refund, please reach out to our customer service team with your order number, contact information, and a detailed explanation of your reason for the refund request. You can contact us via email at zomacoffeeroaster@gmail.com.
If your refund request falls within our policy guidelines, we will provide you with instructions for returning the product, if applicable. Please note that return shipping costs may apply, except in cases of quality concerns or incorrect orders, where we will cover the return shipping expenses.
Upon receipt and inspection of the returned product (if applicable), we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days.
Zoma Coffee Roaster is committed to delivering high-quality coffee and exceptional customer service. We appreciate your business and are here to support you in any way we can. If you have any questions or need further assistance, please don't hesitate to contact us.
*Zoma Coffee Roaster reserves the right to modify this refund policy at any time without prior notice.*
